MCHA Education Seminar Series
(Communicating with Confidence)

Wednesday, March 20th, 2019

Quail Lodge and Golf Resort
(Valley Room at Quail Lodge)

8:30 am registration;
Seminar 9:00-11:30

Speaker:  Jim Covel
Director Guest Experience Training and Interpretation
Monterey Bay Aquarium

Communication—the human connection—is the key to personal and career success.

              -Paul Meyer

Communication is one of the fundamental tools we use in the hospitality profession.  How skilled are you with this most important process?

Using a series of activities we’ll explore and apply the finer points of communication, including:

• Mastering the fine art of non-verbal communication and controlling your own body language
• Setting the stage for effective conversations
• Speaking by listening—the discipline of emphatic listening
• Staying out of the swamp—tips to avoid toxic communications traps

Whether you are new to hospitality or a seasoned professional, front line or manager—we all communicate for a living and you’ll find new skills you can apply.

Leadership Series Members must register

Reserve your space by Friday, March 15th. Space is Limited and RSVP’s are required.  $25 fee for MCHA members & $40 fee for non-members. No show policy: A $25 fee will be assessed and billed to the member property.

For any questions please call or e-mail  MCHA Administrative Office
(831) 626-8636 info@mcha.net