Emotional and Social Intelligence

Presented by Dr. John L. Avella, President of EQ Perspectives & Director Emeritus of Sustainable Hospitality Program Cal State Monterey Bay

The workshop format will be highly interactive and will give participants an opportunity to assess and discuss some of their EI skills. We will be discussing the application of the EI skills contained in the EQi 2.0. The EQi 2.0 is the most validated assessment instrument for assessing emotional intelligence (EI). It measures 15 dimensions of EI which are emotional self-awareness, assertiveness, independence, self-regard, self-actualization, interpersonal relationships, empathy, social responsibility, problem solving, reality testing, flexibility, stress tolerance, impulse control, optimism, and self-expression.

The outcomes for this workshop will be: familiarity with the 15 skills necessary in developing EI, personal assessment of 4 critical EI skills (Emotional Self Awareness, Empathy, Impulse Control and Optimism,) opportunity to discuss application of EI skills in the workplace. Information for EI goal development.

*Parking is available at Lot 97, located adjacent to the building.

Cost: $25 per member attendee. Advanced reservations required to attend. All seminars are free to members who have purchased a seminar package.

Presenter Bio: Dr. John L. Avella, Ed.D | javella@csumb.edu

John’s background includes 45 years of human resource development and operations
experience in the hospitality industry. He has been Vice President of Human Resources for
Marriott Corporation, The Rainbow Room and Windows on the World. He was also the Human
Resource Director at the 2002 Olympics for all food service facilities (125,000 meals per day).
John partnered with Mick Fleetwood of Fleetwood Mac to create and operate a Blues club in the
DC area.

John is presently the Executive Director Emeritus of the Sustainable Hospitality Management
Program at Cal State University, Monterey Bay. Where he created and implemented a BS
degree in Sustainable Hospitality Management, the only program like it in the country. He is
President of EQ International Perspectives (New York and Monterey). Their clients include:
Google, Coca Cola, Toyota, Columbia University, New Jersey Restaurant Association, Sony
Pictures, and Metro-North Railways, to mention a few. He has a Doctoral degree from Columbia
University, with a concentration in Adult and Organizational Learning. Dr. Avella has spoken
nationally and internationally about the application of Emotional Intelligence to Customer loyalty
and leadership.

He was a member of the Board of Directors for California Travel Association and the Monterey
County Hospitality Association. He is also co-founder of the Monterey Bay Ecotourism,
Responsible/Sustainable Tourism Group. John has co-coordinated two international summits on
Ecotourism and Responsible/Sustainable Tourism. The speakers were international experts
from Costa Rica and Croatia. The US speakers were respected experts in Responsible
Tourism, Sustainable Hospitality and the ROI of Sustainable Tourism.
John has also competed nationally and internationally in Triathlons for the past 24 years.