MCHA Education Seminar Series
” Embracing Employee Engagement”

Tuesday, November 12th, 2019
8:30 am registration, 9:00 am – 11:00 am seminar

Monterey Plaza Hotel & Spa
(Monterey Bay)

Presenter: Colleen Kelly, Service, Training and Culture Manager & Matthew Bartle, Front Office Manager – Monterey Plaza Hotel & Spa

Designed for Supervisors & Managers

The hospitality industry is guest-service driven, which means your associates are your sole brand ambassadors and keeping them engaged is key to an upstanding reputation.  Hospitality professionals are in a position to bring personality to the company, and those who do it well help separate businesses from the competition.  As a guest service-centered industry, businesses in hospitality need to focus on employee engagement in order to be successful.  As managers, when we demonstrate effective motivational skills we help our associates feel valued; which they can then demonstrate to our guests.


Leadership Series Members must register

Reserve your space by Friday, November 8th. Space is Limited and RSVP’s are required.  $25 fee for MCHA members and $40 fee for non-members. No show policy: A $25 fee will be assessed and billed to the member property. For any questions please call or e-mail the MCHA Administrative Office (831) 626-8636 

– Education Seminar “Embracing Employee Engagement”

November 12, 2019
8:30 - 11:00
Monterey Plaza Hotel & Spa
(Monterey Bay)