MCHA Education Webinar Series

When: Friday July 17, 2020 – 10:00 – 11:30 AM
Topic: RESTAURANT  PROTOCOLS & CUSTOMER SERVICE TRAINING
(open to all employees)

 Click to watch Webinar video

If you participated in this webinar, click here for the Certificate of Participation

• Restaurant / F&B State Protocols for Re-Opening
• Handout Restaurants Staff Training
• Guest Services COVID-19 Training

The Restaurant sector has been given approval to open in Monterey County. Are your employees trained to deliver the Hospitality Protocols required by the state and county? We have prepared a training for employees to effectively implement safety protocols to protect guests, themselves and associates along with customer service training.  Training materials will be provided as well as a certification opportunity.

Webinar Speakers:

• Angel Gonzalez, Assistant Professor, Sustainable Hospitality @ CSUMB
• Jim Covel, Director Guest Experience Training and Interpretation @ Monterey Bay Aquarium
• John Avella, Executive Director of Sustainable Hospitality Program @ CSUMB