MCHA Education Webinar Series

When: Friday June 12, 2020 10:30 am – 11:30am
Topic: LODGING STATE PROTOCOLS, EMPLOYEE TRAINING & CUSTOMER SERVICE

click to view webinar video
(for owners, managers and supervisors)
June 12, 2020 02:00 PM

If you participated in this webinar, click here for the Certificate of Participation

Webinar Documents (pdf):

• Train the Trainer
• Hotel State Protocols for Re-Opening
• Guest Services COVID-19 Training

Webinar Speakers:

• Molly Jansen: Hospitality Department Head & Instructor at Monterey Peninsula College
• Jim Covel: Director Guest Experience Training and Interpretation at Monterey Bay Aquarium
• Ed Smith: On Base Leadership
• Dr. John Avella: Executive Director of Sustainable Hospitality Program at CSUMB