MCHA Education Webinar Series

When: Wednesday June 24, 2020 – 9:00 AM – 10:30 AM
Topic: LODGING STATE PROTOCOLS & CUSTOMER SERVICE TRAINING
(open to all employees)

Click to watch Webinar video

If you participated in this webinar, click here for the Certificate of Participation

Webinar Documents (pdf):

• Hotel State Protocols for Re-Opening
• Hotel State Protocols for Re-Opening (Spanish)
• Guest Services COVID-19 Training

The lodging sector has been given approval to open for leisure travel in Monterey County. Are your employees trained to deliver the Hospitality Protocols required by the state and county? We have prepared a training for employees to effectively implement safety protocols to protect guests, themselves and associates along with customer service training.  Training materials will be provided as well as a certification opportunity.

Webinar Speakers:

• Molly Jansen: Hospitality Department Head & Instructor at Monterey Peninsula College
• Jim Covel: Director Guest Experience Training and Interpretation at Monterey Bay Aquarium
• Dr. John Avella: Executive Director of Sustainable Hospitality Program at CSUMB

A restaurant webinar is scheduled for June 29^th at 2:30 – mark your calendars.