MCHA Education Seminar Series
Communicate With Confidence
Tuesday, September 18th, 2018
Registration 8:30 am
Seminar 9:00am – 11:30am
Sam Karas Room, Monterey Peninsula College
Speaker: Jim Covel, Director of Guest Experience Training & Interpretation, Monterey Bay Aquarium
Communication is one of the fundamental tools we use in the hospitality profession. How skilled are you with this most important process?
In this seminar we’ll explore and apply the finer points of communication, including:
• Communicating to reinforce your professional presence
• Mastering the fine art of non-verbal communication and controlling your own body language
• Persuasive communication to project power pleasantly
• Setting the stage for effective conversations
Whether you are new to hospitality or a seasoned professional, front line or manager—we all communicate for a living and you’ll find new skills you can apply.
Reserve your space by Friday September 14th. Space is Limited and RSVP’s are required. $25 fee for MCHA members & $40 fee for non-members. No show policy: A $25 fee will be assessed and billed to the member property. For any questions please call or e-mail the MCHA Administrative Office (831) 626-8636 firstname.lastname@example.org